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Shipping Methods
Our goal is to find the most
cost effective and carefree way to deliver the products to our customers.
Shipping methods shown for items are the default method of shipping a
single item. Our shipping engine may upgrade the shipping method
for orders with multiple items. Shipping charges may be calculated by
adding an item to the shopping cart and pressing the calculate button
where available.
Parcel DeliveryParcel items will ship via UPS, doorstep service is usually
available. The carrier will not notify the customer prior to delivery. All
items under 100 lbs that are not oversized will ship via UPS if
possible.
Common Carrier
DeliveryCommon carrier
deliveries are performed by one of our many trucking companies using a 20
to 40 foot trailer truck. The service includes a courtesy call prior to
delivery, to schedule an appointment delivery window that is convenient
for you. This service is dockside or sidewalk delivery. The trucking
company will unload the merchandise, but will not bring the product inside
homes or businesses. Ready-To-Assemble furniture, items over 100 lbs, and
non-ups-able orders will be shipped via common carrier. Occasionally,
fully assembled furniture may ship common carrier if the packaging
allows.
Our Shipping PolicyAll deliveries are 100% insured. If any items are missing or
damaged, we will replace them at no cost to the customer. In the unlikely
event that you receive a damaged item or shipment, be sure to note the
number of cartons damaged on your delivery slip prior to signing for
delivery. Also, you must contact our customer service staff at
Phone: +39 338 5877280
Fax: +39 178 2212302
to report the damages, or submit a damage claim accesible via the
online Customer Support form. This will ensure expedited attention to your
replacement order.
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ICC TRADE
